Both Linksys and Netgear routers now use “smart wizards”. I can’t tell you how much I despise these. They are guaranteed to add 20 minutes to a support call, looking for a way to bypass them. I had one yesterday with that equally damnable wifi password protected set up. It had the wireless locked down and did not give you the wifi password to use.
I really am to the point where I want to refer these people off to the manufacturer. It’s not really fair to expect the internet service provider to deal with this. If I can walk a customer through logging into the router, it just takes a few minutes to configure it. It’s the same thing that has happened with Windows. They bury the useful programs underneath layers of junk and it takes twice as long to do anything. I really hope that I don’t have to deal with yet another version of Windows. I’ve been doing support work since the Windows 3.1 days and it gets harder every upgrade.
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